Billing & Refunds

Prices are in US dollars and exclude any tax that may apply where you live. Pro is a rolling monthly subscription — there is no minimum term, no setup fee, and no cancellation fee.

You must be at least 13 to hold an account, and if you are under 18 a parent or legal guardian must consent to the purchase and is responsible for the charges.

A new free account starts with 3 scan credits. Each successful scan uses one credit.

Free credits do not expire and are not refundable, transferable, or exchangeable for money. They are not a stored-value product. Upgrading to Pro removes the credit limit entirely; if you later return to Free, any credits you had not used are still there.

"Unlimited" on Pro means unlimited ordinary use. Automated, scripted, or bulk scanning is not permitted — see the acceptable-use section of our Terms of Service.

Payment is taken by our payment provider, Stripe. You enter your card details on their checkout page; we never receive or store them.

• The first charge of $3.99 is taken when you subscribe, and Pro is active immediately.
• The subscription renews automatically each month on the same date, at the same price, until you cancel.
• Each renewal is charged to the payment method on file. Update it at any time through the billing portal, reachable from your profile page.
• Stripe emails you a receipt for every charge. Past invoices are available in the billing portal.

By subscribing you authorize these recurring charges. If you want to be reminded before a renewal, Stripe's receipts and your card statement are the record; we do not send a separate pre-renewal notice for an unchanged price.

You can cancel Pro at any time, without giving a reason, from your profile page — open the billing portal and cancel there. Cancellation takes effect at the end of the period you have already paid for.

• Pro features stay active until the end of the current billing period.
• No further charges are taken after you cancel.
• Your account, your scan history, and your shared links are untouched — cancelling downgrades you to Free, it does not delete anything.
• On the Free plan you keep any unused scan credits from before you upgraded.

Cancelling a subscription and closing an account are different actions. To delete your account and data, see the retention section of our Privacy Policy or email privacy@itsflag.com. Closing your account does not automatically stop a subscription, so cancel first.

If you cannot reach the billing portal for any reason, email support@itsflag.com from the address on your account and we will cancel it for you. A cancellation request sent before your renewal date is honoured as of that date, even if we reply after it.

What is refundable

Beyond those cases, payments for a period already begun are not refundable. We will always refund a charge that was our error.

How to request one

Email support@itsflag.com from the address on your account with the date and amount of the charge. We answer within five business days. An approved refund is issued to the original payment method and typically reaches your statement within 5 to 10 business days, depending on your bank — that final leg is outside our control.

Pro is $3.99 per month today. If we change the price, we will email the address on your account at least 30 days before the change applies to you. The new price never applies to a period you have already paid for.

If you do not want to pay the new price, cancel before it takes effect and you will not be charged it. Continuing after that date means you accept it.

If a renewal fails — an expired card, insufficient funds, or a bank decline — our payment provider will retry it over the following days and email you. Your account stays on Pro during that grace period.

If the payment still cannot be taken, the subscription ends and your account returns to the Free plan. Nothing is deleted: your history and shared links remain, and you can resubscribe at any time. We do not send an unpaid balance to collections and we do not charge a late fee.

Prices are shown excluding tax. Where we are required to collect VAT, GST, sales tax, or a similar tax, our payment provider calculates it at checkout based on your location and shows it before you confirm. That amount is added to the price.

You are responsible for any other tax that applies to you, and for giving accurate location and tax-identification details. If you are a business able to reclaim tax, the invoice in the billing portal is your record.

If you think a charge is wrong, email support@itsflag.com first. We can almost always resolve it faster than a bank can, and a refund from us reaches you sooner than a chargeback would.

If you raise a chargeback with your bank instead, we may suspend Pro on the account while the bank investigates, since the funds are held during that process. We will not close your account or delete your data over a disputed charge, and we will provide the bank with an honest account of what happened. Where the dispute is resolved in your favour, that is the end of it — we will not re-bill you for the disputed period.

These billing terms form part of the ItsFlag AI Terms of Service. Where they say something more specific about payment than the Terms do, these terms govern that point. The English version is authoritative.